Please read these Terms of Service carefully before using the Swifted platform. By using our services, you agree to be bound by the terms set out below.
Customer-specific terms
Prices are calculated instantly based on distance, vehicle type, package type, urgency, number of stops, and time of day. The fixed quote shown at booking is the price you pay — no hidden fees. All payments are processed securely through Stripe. We do not store your payment card details.
No Driver Assigned If no courier has been assigned to your job, you are entitled to a full refund regardless of the delivery type or how close to the scheduled time you cancel. Same-Day and Express 2-Hour Jobs (Driver Assigned) Once a courier has been assigned to your same-day or express 2-hour job, no refund will be issued upon cancellation. This is because the courier will have committed their time and may already be en route to collect your items. Scheduled Jobs (Driver Assigned) • If you cancel more than 24 hours before the scheduled collection time, you are entitled to a full refund. • If you cancel within 24 hours of the scheduled collection time, no refund will be issued. Refund Processing Approved refunds are returned to the original payment method. Processing times vary depending on your bank or payment provider and typically take 5–10 business days.
• Provide accurate pickup and delivery addresses • Ensure items are properly packaged and ready for collection • Be available at specified addresses or provide clear access instructions • Do not send prohibited items (illegal goods, dangerous materials) • Provide accurate item descriptions and declare any special handling requirements • Provide the courier with any relevant paperwork required for the delivery (e.g. customs documents, invoices, or permits) • All journeys booked are one-way only and do not include a return to the collection address unless pre-arranged and booked in advance • List every item you need us to move when creating your booking — see clause C5 for details
Swifted will only move the items you have listed on your booking. The price you are quoted is calculated based on the items, quantities, vehicle size, and stops you declare — adding unlisted items on the day is not permitted. You are responsible for making sure the booking accurately lists every item that needs to be moved before you confirm and pay. If you need to add or remove items after booking, you must contact us before the courier arrives so the quote and vehicle size can be reviewed. The courier may refuse to carry any item that was not listed on the booking, and Swifted accepts no liability for items that are not declared at the time of booking. Providing an incomplete or inaccurate item list may also result in additional charges, cancellation of the job, or refusal of service, and may affect any refund entitlement.
Swifted acts as an intermediary platform connecting customers and couriers. We are not liable for: • Loss or damage to items during delivery (the courier's insurance applies) • Courier conduct or performance • Delays caused by traffic, weather, or other circumstances beyond our control • Disputes between customers and couriers Our maximum liability is limited to the value of the platform fee paid for the specific delivery. Nothing in these Terms limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
General terms (all users)
By creating an account, accessing, or using Swifted, you agree to these Terms of Service and applicable laws. If you do not agree, you must not use the platform.
Swifted is a technology platform connecting customers and independent courier drivers for delivery services. We provide booking, matching, real-time tracking, in-app messaging, payment processing, and operational tools for managing deliveries. Important: Couriers are independent contractors and are not employees, workers, or agents of Swifted.
To use our platform you must: • Be at least 18 years old • Provide accurate and complete information • Comply with all applicable laws and regulations
The following items are strictly prohibited on the Swifted platform: • Illegal drugs or controlled substances • Weapons or explosives • Hazardous or flammable materials • Stolen goods • Any items prohibited by UK law Swifted reserves the right to refuse or cancel any booking suspected of involving prohibited items.
All content on the Swifted platform, including logos, designs, text, and software, is owned by Swifted and protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.
We reserve the right to suspend or terminate accounts for: • Violation of these Terms of Service • Fraudulent activity • Harassment or abusive behaviour • Providing false information You may close your account at any time by contacting our support team.
Any disputes arising from use of our platform shall be governed by the laws of England and Wales. We encourage users to contact our support team in the first instance to resolve issues amicably. Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms of Service from time to time. We will notify you of significant changes via email or a prominent notice on the platform. Your continued use of the platform after changes constitutes acceptance of the updated terms.
Questions? Email us at hello@swifted.co.uk
Swifted, United Kingdom
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