At Swifted, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our courier marketplace platform.
Welcome to Swifted. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our delivery services platform. Swifted operates as a technology platform connecting customers who need delivery services with independent courier drivers. We are based in the United Kingdom and comply with UK GDPR and the Data Protection Act 2018.
2.1 Personal Information • Name, email address, and phone number • Pickup and delivery addresses (including any intermediate stops) • Payment information (processed securely through Stripe — we do not store card details) • For couriers: vehicle details, insurance certificates, driver's licence, and right-to-work documentation 2.2 Location Data We collect location data to facilitate deliveries, calculate routes, and connect you with nearby couriers. Courier live location is shared with customers during active jobs. You can control location permissions through your device settings. 2.3 Usage Data We collect platform usage information such as delivery history, account events, device and browser metadata, and service logs. This data is used for security, fraud detection, and platform reliability.
The legal basis under UK GDPR for each purpose is shown below: • To provide, operate, and improve our delivery services — Contract (performance of a contract with you) • To process payments and prevent fraud — Contract and Legal Obligation • To match customers with available couriers — Contract • To enable real-time tracking and in-app messaging during active jobs — Contract and Legitimate Interests • To send service updates, booking confirmations, and important notifications — Contract • To verify courier identity and vehicle compliance — Legal Obligation and Legitimate Interests • To ensure the safety and security of our platform — Legitimate Interests • To comply with legal and regulatory obligations — Legal Obligation Where we rely on Legitimate Interests, we balance those interests against your rights and freedoms and only process what is necessary.
We do not sell your personal data. We share information only in the following circumstances: • With Couriers: When you book a delivery, we share necessary information (name, contact details, pickup and dropoff addresses) with the assigned courier • With Customers: Couriers' name, vehicle details, and live location are shared with the customer during an active job • Service Providers (Subprocessors): We use trusted third parties to operate the platform — Stripe (payment processing), Google Maps (address search, routing and maps), Resend (transactional email delivery), and Base44 (app hosting and database infrastructure). Data processed by these providers is governed by their respective terms and, where applicable, standard contractual clauses for international transfers • Legal Requirements: When required by law, court order, or to protect the rights and safety of our users
We implement appropriate technical and organisational measures to protect your data, including encryption, secure connections (HTTPS), and regular security assessments. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
Under UK GDPR, you have the right to: • Access your personal data • Correct inaccurate data • Request deletion of your data • Object to or restrict processing of your data • Data portability • Withdraw consent at any time To exercise any of these rights, please contact us at hello@swifted.co.uk. We will respond to your request within 30 days.
We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Delivery records are typically retained for 7 years for accounting and legal purposes. If you close your account, we will delete or anonymise your data within 30 days, except where retention is required by law.
We use essential cookies to ensure the platform functions correctly. We may also use limited functional or security technologies where required to operate and improve the service. You can instruct your browser to refuse cookies, though some parts of the platform may not function correctly without them.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.
We may update this privacy policy from time to time. We will notify you of significant changes via email or a prominent notice on the platform. Your continued use of the platform after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or concerns, contact us at:
Email: hello@swifted.co.uk
Address: Swifted, United Kingdom
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